Privacy Policy

 

Effective Date: 10/09/2025

At TCL Brandshop (https://tclbrandshop.ke), your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with our services.

 

1. Who We Are

Our website address is: https://tclbrandshop.ke.
We are an online retail store offering genuine TCL electronics and home appliances to customers in Kenya.

 

2. Information We Collect

When you use our website, we may collect the following information:

  • Personal details: name, email address, phone number, billing and delivery address.
  • Order information: products purchased, order history, and delivery details.
  • Website usage data: IP address, browser type, and interactions with our website (via cookies and analytics tools).
  • Optional data: comments left on the site, uploaded media, or account details if you create a customer account.

 

3. How We Use Your Information

We use your data for:

  • Processing and delivering your orders.
  • Providing customer support and responding to inquiries.
  • Improving our website, products, and services.
  • Sending updates, promotions, or marketing (only if you opt in).
  • Detecting and preventing fraud or unauthorized activity.

 

4. How We Share Your Information

We only share your information when necessary:

  • Delivery providers – to ship your orders.
  • Payment processors – to complete transactions securely.
  • Analytics & advertising services – such as Google Analytics, Google Ads, and Facebook Pixel, to help us understand website traffic and deliver relevant ads.
  • Legal compliance – if required by law.

We never sell or rent your personal data to third parties.

 

5. Cookies

We use cookies to:

  • Improve your browsing experience.
  • Remember your preferences (e.g., login, cart contents).
  • Track website performance and marketing effectiveness.

You can manage or disable cookies through your browser settings.

 

6. Data Retention

  • Order and account data are retained for as long as necessary to provide services and meet legal obligations.
  • Comments and related metadata may be kept indefinitely to recognize follow-up comments.
  • You may request deletion of your data at any time (except for information we must keep for legal or security purposes).

 

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal data.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at: 0707934244 or info@tclbrandshop.ke

 

8. Security of Your Information

We take appropriate technical and organizational measures to protect your personal data, including SSL encryption, secure servers, and restricted access to sensitive information.

 

9. Embedded Content & Third-Party Services

Some pages may include embedded content (e.g., videos, images). These external sites may collect data about you, use cookies, and track your interaction. Please review their privacy policies for more details.

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

TCL Brandshop
📧 Email: info@tclbrandshop.ke
📞 Phone: 0707934244

Contact us