Terms and Conditions

 

1. Introduction

Welcome to TCL BrandShop. By accessing or purchasing from this website (tclbrandshop.ke), you agree to be bound by these Terms & Conditions, as well as any other policies displayed on our website.
If you do not agree with these terms, please do not use this website.

2. Company Information

TCL Brand Shop Kenya operates as an authorized retailer of TCL products in Kenya.
For all inquiries, please contact us through the details on our Contact Us page.

 

3. Use of the Website

By using this website, you agree that:

  • You will provide accurate information during checkout
  • You will not engage in fraudulent, abusive, or illegal activity
  • You will not copy, modify, or use our content without permission

We reserve the right to refuse service or cancel orders suspected of fraud or misuse.

 

4. Product Information & Availability

We strive to provide accurate product descriptions, pricing, and images. However:

  • Product colors may vary due to lighting and screen settings
  • Features/specifications may change based on manufacturer updates
  • Stock levels may change at any time

If a product is unavailable after purchase, we will notify you and provide alternatives or a refund.

 

5. Pricing & Payment

All prices are listed in Kenyan Shillings (KES), inclusive of VAT.

Accepted payment methods include:

  • Cash on delivery 
  • Mobile money
  • Bank transfer
  • Card payments

We reserve the right to adjust prices at any time without notice.

 

6. Order Confirmation

Once an order is placed:

  • You will receive a confirmation email/SMS
  • Orders will only be dispatched after successful verification

We may request identity verification for security purposes.

 

7. Warranty

All products sold on our website include official manufacturer warranty.
Warranty terms depend on:

  • Product category
  • Manufacturer policy

Customers are responsible for retaining proof of purchase.

 

8. Returns & Refunds

Please refer to our dedicated Returns, Refunds & Warranty Policy Page for full details on returns eligibility and procedures.

 

9. Delivery / Shipping

Delivery timelines, methods, and fees are outlined in our Shipping Policy Page

 

10. Customer Data & Privacy

We are committed to protecting your personal information.
Information collected during purchase or website use will not be shared with third parties except for:

  • Delivery & logistics processing
  • Payment processing
  • Warranty claims

Refer to our Privacy Policy Page for full details.

 

11. Limitation of Liability

To the maximum extent permitted by law, TCL Brandshop is not liable for:

  • Losses caused by incorrect use of products
  • Indirect or consequential damages
  • Losses due to delays beyond our control

 

12. Changes to Terms

We may update these Terms & Conditions from time to time.
Updates will be posted on this page with immediate effect.

 

13. Contact Details

For any questions regarding these Terms & Conditions, please contact us through:

Email: info@tclbrandshop.ke
Phone: 0707 934 244
Physical Address: Anniversary Towers 1st Floor, Nairobi, Kenya

 

cONTACT US