Shipping Policy

Order Processing

All orders placed on TCL Brandshop are processed within 24 hours (Monday–Saturday).

Orders placed after 6:00pm are processed the next working day.

You will receive an order confirmation via email immediately after completing your purchase.

Delivery Timeframes

We do countrywide deliveries.

Within Nairobi

Delivery typically takes same day – 24 hours depending on time of order.

Outside Nairobi

Delivery typically takes 1 – 2 working days (48hrs) depending on destination and ShipShap courier coverage.

While we strive to deliver within the stated timelines, delays may occasionally occur due to:

Weather conditions
Courier volume or backlog
Peak holiday seasons
Remote or hard-to-access locations

In the event of any delivery delay, we will notify you promptly and keep you updated until your order is delivered.

Delivery Fees

Delivery charges are calculated based on:

Delivery location
Order size and item category

All applicable delivery fees will be clearly communicated before order confirmation.

Standard Delivery Charges

Small items
- Nairobi: Ksh. 700
- Outside Nairobi: Ksh. 1,000
Medium items
- Nationwide: Ksh. 1,500
Large items (TVs, refrigerators, washing machines)
- May attract additional logistics and handling charges of up to Ksh. 3,000, depending on size and destination

Delivery Method

Deliveries are completed through:

ShipShap – our exclusive third-party courier partner for all deliveries within Nairobi and nationwide
In-store pickup at our Nairobi location (by prior arrangement)

All shipped orders are handled by ShipShap, ensuring reliable, secure, and trackable deliveries across Kenya.

For pickup orders, customers may collect their items directly from our store once notified that the order is ready.

A Ship shap courier representative will contact you prior to delivery to confirm arrival details.

Delivery Inspection

Customers are requested to:

Inspect the package upon delivery
Check product condition
Ensure correct product was received

If the item is damaged or incorrect, please notify us immediately.

Do not accept visibly damaged packages.

Shipping Areas Covered

We deliver countrywide across Kenya through our courier partner ShipShap.

This includes:

All major towns and cities
Most rural and serviceable areas nationwide

Delivery is subject to Ship shap’s coverage and accessibility. In rare cases where a specific location is not serviceable, we will notify you promptly and offer suitable alternatives.

Pickup Option

Pickup from our Nairobi Store is available by prior arrangement only.

We will notify you when your order is ready for pickup. You can also call to arrange pickup from our pickup store. Call – 0707 934 244

Order Changes

To change address or order details after purchasing:

Changes are only possible before dispatch.

Contact Us For Delivery Issues

If you experience delivery-related issues, delays or courier problems:

We are here to help.

📞 0707 934 244
📧 info@tclbrandshop.ke

Mon – Sat, 9:00am – 6:00pm